Elevating Customer Service
Transform your customer service standards with our specialized training programs designed for hospitality, banking, transportation, tourism, and retail sectors. Empower your team with the skills needed to deliver exceptional customer experiences and drive your business success.
Service Excellence Across Industries
Explore our sector-specific assessment and training programs and start your journey to service excellence today!
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Hotel & Spa Hospitality
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Restaurant/Food
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Retail
Transportation
Banking
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Tourism
About R2 SQUARED Training Services
Breadth of Experience
We are proud to have a team of experienced and dedicated trainers who bring a wealth of knowledge and expertise from various industries. Our trainers are passionate about enhancing customer service standards and empowering teams to deliver exceptional experiences. With diverse backgrounds and extensive experience, we are equipped to provide top-notch training across multiple sectors, ensuring that our clients meet North American levels of service standards and expectations.
A Message from our CEO
"By equipping teams with the expertise to excel, we aspire to create service industries where exceptional customer service is the norm, and every customer interaction is a positive and memorable experience.
Through tailored training programs and expert guidance, we elevate service standards and enhance customer satisfaction, leading to raving reviews, increased customer retention and acquisition, and ultimately driving business success."
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Enhance Customer Satisfaction
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Increase Customer Retention & Acquisition
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Elevate Service Standards & Customer Experience
Our goal is to support you and your teams to improve your service levels that will take your business to the next level.
Zoe Mitchell, CEO & Lead Trainer
Popular Course Topics
We welcome custom requests
Live, in-person or virtual training
Real Case studies
Tailored to audience (staff/leaders)
Customer Service Fundamentals
All Industries
Effective Communication
All Industries-leadership, staff, all employees
Restaurant Services
Customer/client facing
Guest Relations Management
Hospitality-hotel, spa, transportation
From Front-desk to Back-room
Hospitality-hotel, retail & restaurant
Cultural Sensitivity
All industries
Work with us to
Elevate your team's performance today
Our impact
What our customers say about us...
"The sessions were interactive and I liked how Zoe shared with us different outcomes and how to respond to various situations. The sessions met all my expectations concerning the topics and I certainly cannot wait to attend the next session facilitated by Zoe." Lisa
"I don't know how I can thank you for today… Immediate application with immediate results. THANK YOU!” Alexis – Joseph Brant Hospital
"The training leaders need. Focused but fluid while providing information for todays and tomorrows leaders.” , “WOW. Fantastic content, delivery, and instructor. I wish it had been two days.” , “Zoe was incredibly knowledgeable and engaging; sharing her lived experience resonated with participants” - Memorial University Leadership Program
"This was my first time attending a session facilitated by Zoe and I must commend her on the way she made the sessions interactive, brought awareness to the topics and then guided us through on how to handle real life situations. That was key for me and to that end I made some key take-away notes. Zoe took her time to unpack the material and encouraged and accommodated questions during the session. I thoroughly learned a lot and glad she has made herself available to answer any other questions I may have. - Melrose
Contact us now to get started
